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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Villagrana

June 13, 2025

5  out of  5
rating by Daniel Villagrana
"Kelcey Edward’s has been such a helpful and informative agent, very responsive and she has all the answer as I need. 10/10 Service!"
We responded:
"Thanks for your review Daniel! It's great to know Tiffany has been able to quickly help with all your questions and provide you with a five-star experience. She'll be excited to know you enjoyed her service!"
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jen jae

June 10, 2025

5  out of  5
rating by jen jae
"I never had to file any claims so I can’t speak on that process. However, I can say that the handful of times I’ve spoken with anyone from Kelly Lux’s team, they’ve been very responsive and helpful. I can only assume that if something were to come up, they’d be just as gracious. When I needed to switch out a policy they were even kind enough to offer other references. Special thank you to Kelcey, whom I spoke with the majority of the time.- always friendly, and helpful. Thank you guys!"
We responded:
"Thanks so much for the kind words and perfect rating, Jen! We’re proud to offer dependable coverage and top-notch service."
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Nikki Karber

June 9, 2025

5  out of  5
rating by Nikki Karber
"Thank you Kelcey for your fast responsiveness and all your help! I will definitely be recommending you and the company to others. :)"
We responded:
"We truly appreciate your kind words and support, Nikki. Helping clients like you find the right coverage is why we do what we do. Thank you for taking the time to leave a review and for choosing us for your insurance needs!"
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Cheryl Williams-McGhee

June 9, 2025

5  out of  5
rating by Cheryl Williams-McGhee
"Tiffany is awesome and very professional!"
We responded:
"We truly appreciate your kind words and 5-star rating, Cheryl! It's our mission to make insurance simple and stress-free—thanks for choosing us!"
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Daniel Olson

June 8, 2025

5  out of  5
rating by Daniel Olson
"Amazing experience overall, but huge thanks to Tiffany for walking me through the entire process. Thank you for helping me get my several insurance questions answered and being so informative about what the best options are for me and my family! So if you go through Kelly Lux I would definitely suggest Tiffany."
We responded:
"Thank you so much for the 5-star review, Daniel! We're thrilled to hear you had a great experience with us. Your trust means everything, and we're always here to support your insurance needs"
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Z Systems

June 5, 2025

5  out of  5
rating by Z Systems
"Kelcey Edwards was instrumental in working through some challenging insurance requirements we had to get us the correct coverage required. Just a positive "can do" attitude that we appreciated."
We responded:
"Thank you for taking the time to leave such a positive review! We’re happy we could meet your insurance needs and look forward to being here for you in the future."
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Mae Lani Benson

June 3, 2025

5  out of  5
rating by Mae Lani Benson
"I’ve been with State Farm for a couple years now and my agent has been amazing the whole time. They’ve helped me set up car insurance for multiple cars, life insurance, condo insurance, and personal liability. Super helpful, super patient, and always responsive. Honestly, I feel really taken care of and that kind of support is rare these days. Highly recommend!"
We responded:
"Mae, your satisfaction is our top priority, and we're grateful for your feedback. Thanks for being part of our insurance family!"
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L G

June 2, 2025

5  out of  5
rating by L G
"Took only 3min on the phone with Tami to carry over the coverage after a trade in and a new car. Got the temporary ID in 20min. Can’t be any easier than that."
We responded:
"Thank you for taking the time to leave us such a great review. We’re glad our team could provide the support and service you needed!"
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Tota Mukherjee

May 31, 2025

5  out of  5
rating by Tota Mukherjee
"Kelly and team are awesome!"
We responded:
"Thank you so much, Tota, for the great review! We appreciate your business. "
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Nancy Hird

May 30, 2025

5  out of  5
rating by Nancy Hird
"State Farm took excellent care of us following a car accident and Tami was very efficient at getting our new can insured with minimal effort on our part."
We responded:
"Thanks so much for your review, Nancy! We’re happy to hear you’re satisfied with your experience, and we appreciate the opportunity to assist you with your insurance needs."
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S Stehr

May 27, 2025

5  out of  5
rating by S Stehr
"The State Farm office of Kelly Lux in Alameda has a great employee Jude Everett. She always has a smile on her face and is ready to assist when I need her. She's thorough and knows her business. Thanks for being there Jude and of course Kelly!"
We responded:
"Thank you so much for the five-star review! We're thrilled to know you had a great experience. Protecting what matters most to you is our top priority."
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Dennis Yee

May 22, 2025

5  out of  5
rating by Dennis Yee
"All my experiences with Kelly Lux's office and team have been great! My latest interaction was an office visit with Laura Seagren. Laura is knowledgeable, helpful and professional. I really appreciate her taking the time to explain all the changes happening in the insurance industry and how I can adjust my policies and coverages accordingly."
We responded:
"Thank you so much for the 5-stars, Dennis! We're thrilled to hear that you had a great experience with us. We're always here to help with your insurance needs—don't hesitate to reach out anytime!"
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Ron Coffman

May 20, 2025

5  out of  5
rating by Ron Coffman
"I had an EXTREMELY positive experience with the Kelly Lux team at the Community Shredding Event outside their Harbor Bay office on May 18, 2025. I was greeted with smiles and an appreciative and helpful team who offered their assistance with courtesy and professionalism. Thanks to each of you who made it such a pleasurable time!"
We responded:
"It’s wonderful to hear your experience was a five-star one, Ron! We’re grateful you came by for the Shredding event, and look forward to seeing you again soon!."
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John Maxey

May 17, 2025

5  out of  5
rating by John Maxey
"Thanks for the document shred day! Great service!"
We responded:
"We truly appreciate your kind words and glowing review, John! Helping our clients, and the community feel secure and supported is our top priority. Thank you for choosing us!"
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Gabriel Batres

May 17, 2025

5  out of  5
rating by Gabriel Batres
"Lisa is the michael jordan of state farm employees"
We responded:
"Thank you so much for the five-star rating, Gabriel! We're thrilled to know you had a positive experience with our team. Your trust means everything to us, and we're here whenever you need us"
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Deryck Wade

May 17, 2025

5  out of  5
rating by Deryck Wade
"Awesome State Farm Agency!"
We responded:
"Thanks so much for your review, Deryck! We’re happy to hear you’re satisfied with your experience, and we appreciate the opportunity to assist you with your insurance needs."
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ACSC Secretary

May 17, 2025

5  out of  5
rating by ACSC Secretary
"This was such a positive experience , they were friendly, efficient and this is a great community outreach. Free shredding. Thank you so much"
We responded:
"Thank you for your five-star rating! We're glad we could provide excellent service, and a great community event."
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lisa Azevedo-King

May 14, 2025

5  out of  5
rating by lisa Azevedo-King
"Carolyn Owen has been amazing throughout this tough process! I’m very thankful for her! 🤗🤗 Lisa Batres is wonderful to work with and talk too. I’m extremely grateful for all her help!! 🤗🤗"
We responded:
"Thank you, Lisa! We're thrilled to hear that Carolyn has been amazing and supportive throughout the process. We appreciate your trust and are here for you. If you have any more questions, feel free to reach out."
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Michael Litzky

May 8, 2025

5  out of  5
rating by Michael Litzky
"Lisa emailed me exactly the information I needed and she got it to me even quicker than she had said she would."
We responded:
"We’re honored to receive your positive review, Michael! Your satisfaction is the best reward we could ask for."
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Bill Toy

May 8, 2025

5  out of  5
rating by Bill Toy
"My rental property insurance was recently canceled by State Farm. The company was no longer offering coverage for rentals. Tiffany from the same office said the only thing available was the California Fair Plan, which is for fire and no liability. In searching for liability coverage, she came across a company that can offer me full coverage in one policy. Saving me money. She also made sure the new policy has all the coverage I needed. I recommend Tiffany Palmer at Kelly Lux Agency. Nice, honest and knowledgeable!"
We responded:
"Thank you for the kind words and the five-star rating, Bill! We work hard to earn your trust, and we’re so glad we could help."
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pcw pcw

April 29, 2025

5  out of  5
rating by pcw pcw
"Laura Seagren is the best insurance agent I’ve ever met. She’s professional and helpful to her customers. Really appreciate her!"
We responded:
"We’re so glad we could deliver the level of service you deserve. Thank you for your review—and for placing your trust in us. We're here whenever you need assistance!"
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Catalina Longoria

April 29, 2025

5  out of  5
rating by Catalina Longoria
"Kelcey did an excellent job in addressing my concern. Very professional yet took a personal interest & a good listener. All was resolved. Thank you Kelcey."
We responded:
"Thanks for the amazing review, Catalina! We pride ourselves on clear communication and reliable coverage options, and we’re glad you felt well taken care of!"
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Eve NineOneSix

April 18, 2025

5  out of  5
rating by Eve NineOneSix
"I had a great experience working with Lisa Batres. She was kind, professional, and took the time to explain everything clearly. I really appreciated how patient and helpful she was throughout the process. She made getting insurance easy and stress-free, and I felt like she truly cared about finding the best option for me. I highly recommend Lisa to anyone looking for great service and someone they can trust."
We responded:
"Thank you for the wonderful feedback, Eve! We're proud to have earned your trust and are so glad we could deliver the service you deserve. We're always just a call or click away!"
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Zoelina

April 18, 2025

5  out of  5
rating by Zoelina
"I love working with Lisa! I can always count on her when I have questions or need help with my policies. 10/10 recommend!"
We responded:
"We’re grateful for your five-star rating, Zoelina! Our team works hard to provide top-notch service, and it’s great to hear that reflected in your experience. Thank you for being part of our insurance family!"
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Karrie E

April 18, 2025

5  out of  5
rating by Karrie E
"Jude and Tiffany were a huge help getting life insurance for my family! Tiffany was incredibly knowledgeable and made the process very easy. There were a lot of options and things we didn't know or even thing about, and I feel like we got the best possible service and fit for us."
We responded:
"Thanks for the great review, Karrie! We’re so glad to hear you’re happy with our service and your coverage. We’re always here to help you protect what matters most."