State Farm® Insurance Agent Kelly Lux

"Kelly Lux and her team are extraordinary! In my many decades of dealing with insurance vendors, never have I come across such a delightful group of folks. They are all ultra-responsive, super helpful, and bend over backward to be of assistance. I've been with them for several years now, every interaction has been a delight. I cannot recommend them enough."

"I had a wonderful experience working with Kelsey and Tiffany with Kelly Lux. I was dealing with an insurance issue that I needed some counsel on. Kelsey was very professional and always got back to me in a timely manner. When I had a question she helped me to find the right information or person and was great to work with. Tiffany helped me work through aspects of the policy that I did not understand and got me the documentation I needed quickly. She was awesome. Both were wonderful to deal with. Thank you!"

"Tiffany on Bayfarm Island branch of State Farm provided clear, helpful Information during our annual review of our insurance , and in a personable, friendly way. She went the extra mile working out a roadside assistance plan for our upcoming trip and provided valuable context regarding the insurance industry in relation to rate increases. Throughout , she showed sensitivity to customer needs and a LOT of integrity."

"I've been a client at K Lux's office for over 10 years with little interactions. I've always recommended her office when asked. Recently however, I've needed to upgrade my insurance per my financial adviser's recommendations. When I called, I found the reception to be detached, less-than-eager-to-help. It took several interactions to get what I needed. Now, several weeks later, I find that the transactions was "not completed" -which is not what I was told at the time. Very disappointing. I love supporting local Alameda businesses. But if I'm not a valued-customer, then I will look elsewhere."

"I got my car stolen at the beginning of November, and just now finally closed out my claim. Dealing with the claims department was a nightmare, but Carolyn's support kept me sane throughout the whole ordeal. I never post reviews (always wondered who the review posters were), but I had to give a shout out to Carolyn for her diligence and persistence with my claim. She was my only lifeline, and it really made a difference for me. Thanks! John"

"This office is great! Kelcey, Laura and Carolyn recently saved the day for us, when our VW got some water damage through a crazy set of circumstances. Insurance isn’t top of mind for most of us, but when there’s an issue, you want a team that gives a damn about their customers and Kelly’s Krewe (it’s a NOLA phrase) is impossible to beat!"

"Been a long time customer with Kelly back from when I lived in alameda and going forward since I’ve moved. Used the coverage multiple times and they really helped navigating the stressful processes in a very relieving way. They very simply added my most recent vehicle purchase for my wife and ensured I got the lowest price possible as there weren’t some loyalty discounts added when I called the main State Farm line and not Kelly (Kelly was closed at the time and place of vehicle purchase). Always had a great experience with Kelly and her team."

"First off they forgot to send my insurance info into the DMV after they said they would take care of it. Next they managed to get the vin number and year of the car wrong so again the DMV sent me notices that my car was no longer registered. When I called they said they would work it out and get back to me, that was 6 days ago. This morning I tried calling and there is no one there and the mail box is full so I can not leave a message. I have just emailed them again. We shall see."

"Carolyn has been working non-stop to find a plan that will work for my husband's and my unique situation. When she found out that we were a few days out from having our baby, she was so understanding and patient! We are still working on finding the best plan, but we really appreciate Carolyn and her support!"