
State Farm® Insurance Agent Kelly Lux
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roxy D
August 11, 2025
"Lisa Batre was very helpful today and provided information quicky"
"We truly appreciate the 5-star feedback, Roxy! Knowing that you felt confident and supported throughout the process means the world to us. Please feel free to reach out if any questions come up."
Peter Bakke
August 7, 2025
"Kaity remembered my insurance inquiry from several months ago, and helped me save on my auto insurance expense with a call back she promised today. I’m very grateful for her attention to my desire to lower the cost. She was knowledgeable and thoughtful, completing the work timely. Thanks"
"Thanks for the great feedback, Peter! We’re happy to hear that your experience was smooth and that you felt well taken care of. Your trust means a lot to us."
charity kariuki
August 7, 2025
"I had such a great experience working with Kaity. She was incredibly kind, professional, and made the whole process of transferring my auto policy from Georgia to California smooth and stress free. She walked me through all my options and explained everything in detail, which really helped me feel confident in my choices. She even helped me get a policy here in California that matched my previous rate, which I really appreciated. Everything was handled efficiently, and she made me feel completely at ease throughout. Kaity was truly amazing."
"Thank you for the fantastic rating, Charity! We're committed to providing clear, reliable service, and it’s great to know we met your expectations. Looking forward to continuing to support you."
April N
August 6, 2025
"I recently switched to State Farm after over 10 years with Progressive, and I couldn’t be happier — all thanks to Kelli Poole! From the moment we connected, Kelli was incredibly friendly, patient, and kind. She took the time to walk me through all the available products, clearly explained the next steps, and made me feel genuinely welcomed as a new customer. Her knowledge and professionalism were outstanding, and she made what could have been a stressful transition feel easy and even enjoyable. Exceptional service like this is rare, and I’m so grateful to have found an agent who truly cares. Please be sure to thank Ms. Poole again for her fantastic service — she’s a true asset to the State Farm team!"
"Thank you so much for sharing this wonderful feedback, April! We’re thrilled to welcome you to State Farm and couldn’t be happier to hear about your experience with Kelli. She truly goes above and beyond for our customers, and we’re proud to have her on our team. We’ll absolutely pass along your kind words — it means a lot to her and to all of us. Providing clear, supportive, and personalized service is exactly what we strive for, and we're so glad Kelli made your transition a smooth and positive one. Thank you again for choosing our agency. We look forward to serving you for many years to come!"
Nicholas Lilley
August 6, 2025
"Laura good person"
"Thank you for the awesome review, Nicholas! We’re passionate about helping our clients feel secure and confident in their coverage. We’re here whenever you need us."
Christine Chan
August 5, 2025
"We've been long-time clients of Kelly Lux, and her office has some amazing people like Kerry, who we started off with, and now with Tiffany and Kelcey. They help make sure your coverage is fully comprehensive, and they show you options if needed. Plus, they have a lovely office where you can go in and meet with them. They're professional and personable."
"We're so happy to hear your experience was a positive one, Christine—thank you for the 5 stars! We take pride in delivering top-notch customer service and trustworthy insurance solutions."
Amy Ellsworth
August 2, 2025
"Kelli Poole worked with me to find the best solution for my auto and home insurance. She was pleasant and extremely informative. And the best part - she's now saving me over $250 each month with even better coverage!! Thanks, Kelli!"
"Thank you so much for the 5-star review, Amy! We truly appreciate your support and are glad we could meet your insurance needs. It's always our goal to provide clear guidance and great service. If you ever have any questions or need assistance in the future, we're here to help. Thanks again for trusting us with your coverage!"
William
August 1, 2025
"Tami was great. She knew just what I needed and took care of it right away"
"We’re incredibly grateful for your positive feedback, William! Helping our clients find the right insurance solutions is what we love to do. Your satisfaction means a lot to us, and we're happy to know you had a great experience. Please don’t hesitate to reach out if we can be of service again. Thanks for the 5 stars!"
Skyler Kriz
August 1, 2025
"Kelcey was absolutely wonderful and answered all of my questions!"
Jan Falkin
July 30, 2025
"Have had Kelly's home owners policy for over 10 years"
"Thank you, Jan. We are so glad that you are with us and look forward to serving you with your homeowners policy and any other insurance needs you may have. We really appreciate your taking the time to give us a review!"
True Review
July 29, 2025
"Lisa did a perfect job in explaining current home insurance policy, answering questions re car insurance coverage and new bonus offer of 50% increase to homeowner's existing policy. Lisa was professional, friendly, patient and knowledgeable. Thank you, Lisa."
"We’re grateful for your amazing rating! It’s a pleasure to serve you, and we’re glad everything met your expectations."
Meghann Ruiz
July 29, 2025
"I have had an amazing, trouble free, so easy experience. I don’t have to stress I know everything is taken care of. Thank you Kelcey for your great work!!"
"Thank you for the five-star rating, Meghann! We're thrilled to know you're satisfied with our service. Your support means a lot to us!"
Robin Rowell
July 26, 2025
"Tiffany is great!!! They are always there for me and my family!!!"
"Thank you so much for the 5 stars, Robin! We're thrilled to hear you had a great experience. Your support means the world to us, and we look forward to serving you again in the future."
Andrew Hawkins
July 26, 2025
"I called earlier to get a quote for car insurance and Tiffany was beyond helpful! Thank you for such a great experience!"
"We’re so grateful for your positive feedback and 5-star rating, Andrew! It’s always a pleasure to work with clients like you. Thanks again for choosing us!"
Hunter Gonsalves
July 25, 2025
"Tiffany is the best. She has always been extremely helpful and quick with any insurance needs/questions."
"Wow—thank you for the glowing review, Hunter! We’re happy to hear everything went smoothly and that you felt supported throughout the process. We truly appreciate your trust in us."
Steve Gonsalves
July 25, 2025
"Tiffany is amazing ! She gets back to me quickly with all my insurance information."
"Thank you for the fantastic review, Steve! Knowing that you had a 5-star experience is exactly what we strive for. Please don’t hesitate to reach out if you need anything in the future."
Debra Aizikovitz
July 18, 2025
"Tiffany was the best in a time of need! She made it so simple to make some minor changes. I appreciate the attention to details... /debra"
"Thank you for the glowing review, Debra! We’re glad our team could provide the attentive and professional service you deserve."
Arabella Salas
July 17, 2025
"I don’t often call in to my agents office. Today I had a conversation with Kelsey over the phone. She was extremely helpful Listened to my situation. She was able to assist me over the phone. She had excellent customer service skills and was able to provide me with assistance in a timely manner. Thank you so much."
"Thanks for the glowing review, Arabella! Providing excellent service and coverage is our top priority, and we're so happy to know we hit the mark for you. "
Keith Daly
July 17, 2025
"Kelly Lux continues to provide excellent customer service - especially happy to get help from Jude today who was super friendly and followed up on all my questions after we spoke."
"Your 5-star rating made our day, Keith! We work hard to give our clients the peace of mind they deserve. Thank you for trusting us with your insurance."
Aurea del Prado
July 16, 2025
"Lisa is sharp and efficient. She never fails to respond in a timely manner. Her customer service skills are great. She’s always a pleasure to speak with."
"We're honored to have earned your trust and your 5-star rating, Aurea. Thank you for being a valued client."
Jeff Pierce
July 15, 2025
"Kelcey was such a pleasure to work with! Always responded in a timely manner! Made sure I was taken care of and went above and beyond. We will be dealing with her only going foward!"
"Thank you for your kind words and 5-star review, Jeff! We love building lasting relationships with our clients, and we look forward to being here for you for many years to come."
richard gross
July 14, 2025
"My very best appreciation to Kelly and Lisa at State Farm in Alameda, CA, for their rapid response to my problem and to its claims department. Thank you so much."
"Thank you for the fantastic review, Richard! We work hard to make sure each client feels heard and supported. If you ever have questions or need anything, we’re just a call away."
Onder kskin
July 14, 2025
"Review for State Farm – Commercial Tenant Insurance As a small business owner, finding reliable insurance is crucial—and State Farm delivered. My experience with their commercial tenant insurance has been nothing but positive. Their team provided clear guidance, and the coverage options fit my needs perfectly. I want to especially thank Kelcey for the exceptional customer service. She was professional, responsive, and made the entire process easy and stress-free. It's reassuring to know my business is protected by a company that truly values its clients. Highly recommend! Onder K"
"Thanks for the great review, Onder! We’re proud to be a local agency you can count on. If there’s ever anything more we can do, just let us know!"
yage yagey
July 10, 2025
"Lisa is also responsive, informed and resolves inquires professionally - thank you Lisa!"
"We’re so grateful for your feedback and 5-star rating. It’s always a pleasure to help clients like you find peace of mind with the right coverage."
Adrien Abuyen
July 9, 2025
"Tiffany and Kelly Lux’s team were fantastic! Jude warmly welcomed us and Tiffany made us feel at home as she patiently and expertly answered all of our questions. Tiffany, thank you so much for providing our organization with your notary service and joyful experience."
"We’re so glad to hear you had a positive experience, Adrien. Your feedback helps us keep improving, and your trust means everything to us. Thanks again!"